Hong Kong Domestic Shipping
We offer FREE delivery (single location only) for purchases over HK$350 net after using promotion code. For orders under HK$350 after using promotion code, a delivery charge of HK$50 per each order shall apply.
We currently provide delivery service on Monday to Saturday (except public holidays)
For delivery address without elevators, the delivery staff may require the customer to pick up products at the ground floor of Tong Lau / the gateway of the village. If needed to deliver to your address, we may offer service up to 5th floor with surcharge. A delivery surcharge may be collected by delivery staff when you receive the goods.
You must indicate when check-out if delivery address is not supported with elevator. Sing Health reserves the right to collect surcharge without prior notice.
Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.
We currently do not make deliveries to the following areas: (1) Outlying islands, (2) Restricted districts and areas that vans cannot access or require parking.
We will deliver the products ordered by you to the address you give us for delivery at the time you make your order through Sing-Health.com. You shall accept the products yourself (except where you have specifically instructed us to leave your delivery outside the door or at the concourse - missing delivery under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
It is your responsibility to inform Sing Health immediately of any changes to your delivery address or preferred delivery time slot after placing order.
You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.
Unfortunately, currently we do not support international shipping.